Privacy Policy
TrJaRa - Hyper Local E-commerce Platform
Last updated: January 2024
Our Commitment to Your Privacy
At TrJaRa, we understand that your privacy is fundamental to your trust in our platform. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our hyper-local e-commerce platform.
We are committed to being transparent about our data practices and giving you control over your personal information. This policy applies to all users of our platform, including customers, shop owners, delivery partners, and app users.
Your Trust Matters: We never sell your personal data to third parties and only collect information necessary to provide you with the best possible service on our platform.
Information We Collect
Contact Form Information
When you reach out to us through our contact forms, we collect the following information to respond to your inquiries effectively:
- Full Name: To personalize our communication
- Email Address: To send you responses and updates
- Phone Number: For urgent matters requiring direct contact
- Address: To understand your location for better service
App Users
For users who sign up for app launch notifications and general platform updates, we collect minimal information:
- Name: To personalize notifications and communications
- Email Address: To send app launch updates and platform news
- Notification Preferences: Your choices for receiving updates
- Location Data: Only with your explicit permission for local services
Shop Owners
To onboard shop owners and ensure legitimate business operations, we collect comprehensive business information:
- Owner Name: For account identification and communication
- Email Address: For business communications and order notifications
- Phone Number: For urgent business matters and customer support
- Shop Name: For platform listing and customer identification
- Business Address: For delivery logistics and verification
- City & Pincode: For service area determination
- Shop Category: For proper product categorization
- Valid ID: Radio Selection For identity verification
- Shop Documents: Radio Selection For business legitimacy
Delivery Partners
For delivery partner onboarding and safety verification, we collect detailed personal and professional information:
- Full Name: For identification and account management
- Phone Number: For delivery coordination and emergency contact
- Email Address: For important updates and communications
- Address: For service area assignment and verification
- City & Pincode: For delivery zone management
- Date of Birth: For age verification and legal compliance
- Gender: For demographic records and safety measures
- Vehicle Type: For delivery capacity and route planning
- Valid Driving License: Radio Selection For legal compliance
How We Use Your Information
We use your personal information solely to provide, improve, and protect our services. Here's how we use different types of information:
Service Operations
- Process and fulfill orders efficiently
- Coordinate deliveries between all parties
- Provide customer support and resolve issues
- Send important service notifications
- Manage user accounts and preferences
- Process payments securely
Platform Improvement
- Analyze usage patterns to improve features
- Personalize your platform experience
- Develop new services based on user needs
- Ensure platform security and prevent fraud
- Conduct research for service enhancement
- Optimize delivery routes and timing
Your Control
You can control how we use your information through your account settings, notification preferences, and by contacting us directly for specific requests.
Data Protection & Security
Protecting your personal information is our top priority. We implement multiple layers of security to safeguard your data:
Technical Safeguards
- End-to-end encryption for data transmission
- Secure servers with regular security updates
- Multi-factor authentication options
- Regular security audits and penetration testing
- Secure payment processing systems
Operational Safeguards
- Limited access to authorized personnel only
- Employee training on data protection
- Regular data backup and recovery procedures
- Incident response and breach notification protocols
- Compliance with data protection regulations
Security Commitment
We continuously monitor and update our security measures to protect against evolving threats and ensure your data remains safe.
Data Sharing & Third Parties
We Never Sell Your Data
TrJaRa does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is shared only in specific circumstances outlined below.
Service Partners
We share limited data with trusted partners who help us operate our platform:
- Payment processors for secure transactions
- Cloud service providers for data storage
- Analytics services for platform improvement
- Communication services for notifications
Legal Requirements
We may share information when legally required:
- Court orders or legal processes
- Government investigations
- Protection of our rights and safety
- Prevention of fraud or illegal activities
Partner Agreements: All our service partners are bound by strict confidentiality agreements and are required to protect your data with the same level of security we maintain.
Your Privacy Rights
You have several rights regarding your personal information. We are committed to honoring these rights and making it easy for you to exercise them:
Right to Access
Request a copy of all personal data we hold about you, including how it's being used.
Right to Correction
Update or correct any inaccurate or incomplete personal information in your account.
Right to Deletion
Request deletion of your personal data, subject to legal and business requirements.
Data Portability
Receive your data in a structured, machine-readable format for transfer to another service.
Processing Restriction
Request that we limit how we process your personal information in certain circumstances.
Withdraw Consent
Withdraw your consent for data processing where consent is the legal basis for processing.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and may need to verify your identity for security purposes.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. Here's what you need to know:
What We Use Cookies For:
- Remember your login status and preferences
- Improve platform performance and functionality
- Analyze how you use our platform
- Provide personalized content and recommendations
- Ensure platform security and prevent fraud
- Enable essential platform features
Types of Cookies:
- Essential: Required for platform functionality
- Performance: Help us understand platform usage
- Functional: Remember your preferences
- Analytics: Provide insights for improvement
Cookie Control
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality and your user experience.
Privacy Questions & Contact
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or need assistance with your data, please don't hesitate to contact us:
Phone Support
Available for urgent privacy mattersEmail Support
For detailed privacy inquiries and data requestsOffice Location
Trjara Private Limited
Happy Lane, Gandhi Chowk
Munger, Bihar, 811201
Response Time
We aim to respond to all privacy-related inquiries within 48 hours. For data deletion requests, we will process your request within 30 days, subject to legal and business requirements.
Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Notify you through email or platform notifications
- Update the "Last updated" date at the top of this policy
- Provide a summary of key changes
- Give you time to review changes before they take effect
- Obtain your consent for material changes where required
Your Continued Use: By continuing to use TrJaRa after any updates to this Privacy Policy, you acknowledge that you have read, understood, and agree to the revised privacy practices.