Terms of Service
TrJaRa - Hyper Local E-commerce Platform
Last updated: January 2024
Welcome to TrJaRa
These Terms of Service ("Terms") govern your use of TrJaRa's hyper-local e-commerce platform, including our website, mobile application, and related services (collectively, the "Platform"). By accessing or using our Platform, you agree to be bound by these Terms.
TrJaRa connects local customers with nearby shops and provides delivery services through our network of delivery partners. We facilitate transactions between buyers and sellers while ensuring a seamless shopping experience in your local area.
User Categories & Responsibilities
Customers
What You Can Do:
- Browse and purchase products from local shops
- Track your orders in real-time
- Rate and review products and services
- Contact customer support for assistance
- Manage your account and preferences
Your Responsibilities:
- Provide accurate delivery information
- Be available to receive orders
- Pay for orders as agreed
- Treat delivery partners respectfully
- Report any issues promptly
Shop Owners
What You Can Do:
- List and manage your products
- Set prices and availability
- Receive and process orders
- Track sales and earnings
- Communicate with customers
Your Responsibilities:
- Provide accurate product information
- Maintain product quality and freshness
- Process orders promptly
- Comply with local business regulations
- Maintain valid business documentation
Delivery Partners
What You Can Do:
- Accept delivery requests in your area
- Set your availability and working hours
- Track your earnings and performance
- Communicate with customers and shops
- Access navigation and delivery tools
Your Responsibilities:
- Deliver orders safely and on time
- Maintain a valid driving license
- Keep your vehicle in good condition
- Follow traffic rules and safety guidelines
- Treat customers and shop owners professionally
Platform Rules & Guidelines
Acceptable Use
- Use the platform for legitimate business purposes only
- Provide accurate and truthful information
- Respect intellectual property rights
- Maintain professional communication
- Follow all applicable laws and regulations
Prohibited Activities
- Selling illegal, harmful, or prohibited items
- Creating fake accounts or reviews
- Attempting to bypass platform fees
- Harassing or threatening other users
- Violating any local, state, or national laws
Important Notice
Violation of these rules may result in account suspension or termination. We reserve the right to investigate and take appropriate action against any user who violates these terms.
Payment Terms & Fees
For Customers
- Pay for orders through secure payment methods
- Prices include applicable taxes
- Delivery charges may apply
- Refunds processed as per our refund policy
For Shop Owners
- Platform commission on each sale
- Weekly payment settlements
- Transaction fees may apply
- Responsible for product pricing
For Delivery Partners
- Earn per delivery completed
- Weekly payment settlements
- Bonus incentives available
- Fuel and vehicle costs are your responsibility
Liability & Disclaimers
Platform Responsibility
TrJaRa acts as an intermediary platform connecting customers, shop owners, and delivery partners. We facilitate transactions but are not directly responsible for the quality of products, delivery delays due to external factors, or disputes between parties.
User Responsibility
Users are responsible for their own actions on the platform. Shop owners are responsible for product quality and compliance with regulations. Delivery partners are responsible for safe delivery and following traffic laws. Customers are responsible for providing accurate information and being available for deliveries.
Limitation of Liability
TrJaRa's liability is limited to the extent permitted by law. We are not liable for indirect, incidental, or consequential damages arising from platform use.
Account Management
Account Creation
- Provide accurate registration information
- Maintain confidentiality of login credentials
- One account per person/business
- Verify your identity when required
Account Security
- Use strong passwords
- Report suspicious activity immediately
- Keep contact information updated
- Log out from shared devices
Account Suspension
We may suspend or terminate accounts for violations of these terms, fraudulent activity, or other reasons that compromise platform integrity.
Data Retention
Account data is retained as per our Privacy Policy. You may request account deletion by contacting us, subject to legal and business requirements.
Contact & Support
For questions about these Terms of Service, technical support, or any platform-related issues, please contact us:
Phone Support
Email Support
Terms Updates
We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we will:
- Notify you through the platform or via email
- Update the "Last updated" date at the top of this page
- Provide a reasonable notice period before changes take effect
- Highlight major changes in our communication
Your Continued Use: By continuing to use TrJaRa after any updates to these Terms, you acknowledge that you have read, understood, and agree to be bound by the revised Terms of Service.